99 XO FAQ

Each person may only hold one account. Creating multiple accounts using the same mobile number, email, or device is against 99 XO's policy. If detected, all associated accounts may be closed and balances forfeited.

For regular gaming and small transactions, mobile OTP verification is sufficient. However, larger withdrawals may require a copy of your National ID (NID) or passport. This is in place to keep your account secure. Once KYC verification is complete, your withdrawal limit will increase.

After logging in, go to your profile settings to update your name, email, and contact information. Changing your mobile number will require OTP verification. To change your password, navigate to the "Security" section in settings.

If your account is suspended or blocked, email support@99xo.wine or reach out via live chat right away. In most cases, your account will be reactivated once your identity is verified. If the suspension was triggered automatically for security reasons, it is typically resolved within 24 hours.

You must be at least 18 years old to register on 99 XO. We are committed to responsible gaming and strictly prohibit underage participation. If age cannot be verified during the review process, the account will be closed. For more details Responsible Gaming View page.

Yes, you can request account closure at any time. Email support@99xo.wine or let us know via live chat. Before closing, make sure your balance is zero or that all withdrawals have been completed. Your account will be closed within 7 business days of the request.

After logging in, you'll find your personal referral link in your profile. Share it with friends — once a friend registers and makes their first deposit, you'll receive a bonus. The referral bonus amount may vary based on promotional terms.

On the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address and an OTP will be sent to you. Use the OTP to set a new password. The whole process takes under 2 minutes.

Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes. This is to protect you from unauthorized access. You can contact support@99xo.wine during the lockout to get it unlocked quickly.

Yes, you can be logged in on both mobile and desktop at the same time. However, logging in from a new device for the first time may require OTP verification. For your security, you'll receive a notification whenever a login is detected from an unrecognized device.

After logging in, go to the "Security" section in your profile settings and enable "Two-Step Verification". You'll receive an OTP on your mobile number each time you log in. Keeping this on significantly increases your account security.

For security purposes, your session will automatically end after a period of inactivity. Your current session may also end if the same account is logged in elsewhere. Keeping the "Remember Me" option enabled reduces the hassle of logging in repeatedly.

Change your password immediately and notify us at support@99xo.wine. There is an option in Settings to log out of all active sessions at once. With two-step verification enabled, unauthorized logins become nearly impossible.

99 XO supports deposits via bKash, Nagad, Rocket, and bank transfer. All payment methods are credited instantly — your balance is usually updated within 1–5 minutes. No hidden charges.

The minimum deposit is ৳500 and the maximum single deposit is ৳5,00,000. Higher limits apply for VIP members. For more details on deposit limits VIP Page See here.

bKash and Nagad withdrawals typically take 15–30 minutes. Bank transfers may take 1–2 business days. Accounts with completed KYC verification are processed faster. Requests made between midnight and 6 AM may be processed in the morning.

Take a screenshot of your payment and send it via live chat or to support@99xo.wine. Include the transaction ID, amount, and time. Most issues are resolved within 30 minutes. Some payments may take a little longer due to network delays.

99 XO does not charge any withdrawal fees. However, your payment provider may have its own charges — such as standard transfer fees from bKash or Nagad. Bank transfers may also be subject to fees charged by your bank.

The minimum withdrawal amount is ৳1,000. Withdrawing from a bonus balance requires meeting the wagering conditions. You can withdraw from your main balance at any time, as long as it is above the minimum amount.

No. To prevent fraud, withdrawals can only be sent to a payment account registered in your own name. Any attempt to transfer to someone else's account will result in the transaction being cancelled and your account being flagged for verification.

Standard accounts can submit up to 5 withdrawal requests per day. VIP members enjoy higher daily withdrawal limits and faster processing times. For more details, VIP Page See here.

New members receive a welcome bonus of up to 100% on their first deposit, plus free spins and a special cashback offer during their first week. Register and get your bonus instantly with your first deposit.

Wagering means you must bet your bonus balance a set number of times before it can be withdrawn. For example, a ৳1,000 bonus with 20x wagering requires ৳20,000 in total bets. Note that not all games may contribute equally toward wagering. Bonus terms are clearly displayed at the time you claim the bonus.

Every bonus has an expiry period — typically between 7 and 30 days. Once expired, the bonus is automatically cancelled. Some bonuses need to be claimed before making a deposit, while others are added automatically. Contact Live Chat to find out about current active offers.

Log in every day and you'll see the daily bonus widget on your dashboard. Just tap it to claim your bonus. Logging in on consecutive days earns you a streak bonus — the longer your streak, the bigger the reward.

The weekly cashback returns a set percentage of your net losses from the previous week. It is typically credited to your cashback balance every Monday. VIP members receive cashback at a higher rate. For more details VIP Page See here.

Yes, the 99 XO wallet displays your main balance and bonus balance separately. Your main balance can be withdrawn at any time. Your bonus balance requires wagering conditions to be met before withdrawal. When playing, you can choose which balance to use.

99 XO offers slots, Live Casino (Baccarat, Roulette, Blackjack), Sports Betting, crash games, and much more — with over 1,000 games available in total. To explore popular games, Go here।

Yes. All games on 99 XO are RNG (Random Number Generator) certified and verified by independent third-party auditors. Live Casino games are streamed directly from licensed studios. There is no possibility of manipulation.

You can bet on cricket, football, tennis, badminton, basketball, and over 30 other sports. Live betting is available for major tournaments including the IPL, BPL, FIFA World Cup, and Premier League. For betting tips Betting Tips Page See here.

If you get disconnected, your active game is safely held on the server. When you reconnect, you can continue right where you left off. For Sports Betting, any bet that has been confirmed remains valid even if you lose connection.

New games are added every week. To see the latest additions New Games Page Visit us. New game launches are often accompanied by special promotions — keep your notifications on so you don't miss out.

Download the 99 XO app directly from our website. For Android APK direct download Download Page For more information App Page See it here. iOS users will also find instructions on the same page.

Before downloading the APK, go to your phone's settings and enable "Install from unknown sources." Once the download is complete, tap the file and select "Install." After installation, you can log in as normal. For a step-by-step guide, App Page See here.

Yes, the app includes all the features available on the website — games, betting, deposits, withdrawals, bonuses, and live support. The app also offers push notifications and biometric login. Load times are faster compared to the website.

Some features may not work properly on older versions of the app. You'll see a notification when an update is available. It's always best to use the latest version for security. Updates are free and take just a few seconds to install.

Start by checking your internet connection. Close the app and reopen it. If the issue persists, uninstall and reinstall the app. If it's still not resolved, contact us at support@99xo.wine. You can also log in to the same account via the website.

VIP members enjoy higher cashback rates, faster withdrawals, a dedicated account manager, exclusive bonuses, and higher deposit and withdrawal limits. The higher your VIP level, the greater the benefits. For more details VIP Page See here.

You earn points by playing games and placing bets regularly. Once you reach a set number of points, you automatically advance to the next VIP level. Each level unlocks exclusive perks and rewards.

Points on active accounts do not expire. However, if there is no activity for 90 consecutive days, some points may be forfeited. Logging in and playing regularly keeps your points active.

Once you reach VIP level, a dedicated manager will reach out to you directly. You'll be given their personal contact number and email. For any issue, you can contact your manager directly instead of going through general support.