Your personal information is completely safe with us. Learn how we collect, use, and protect your data.
How We Protect Your Data at 99 XO
All your personal data is secured through SSL/TLS encryption. No third party has access to your information.
99 XO never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.
This policy is fully transparent about what information we collect and why. There are no hidden agendas.
You can request to view, correct, or delete your data at any time. We respect your rights.
We use cookies solely to improve your experience. You can update your cookie settings at any time.
99 XO follows international data protection standards. Any privacy-related concerns you raise are taken seriously.
This Privacy Policy describes in detail how personal information is collected, used, stored, and protected for users of the 99 XO platform (https://99xo.wine). By creating an account or using the platform, you confirm that you have read and agreed to this Privacy Policy.
99 XO is a trusted online gaming and betting platform serving players in Bangladesh and beyond. We believe that every user's privacy is a fundamental right, which is why we've created this Privacy Policy — so you always know exactly how your information is handled.
This policy applies to 99 XO's website, mobile app, and all services across any device. It operates alongside our Terms & Conditions, and together both documents form the legal foundation of our services.
💡 Important: This Privacy Policy takes approximately 5–8 minutes to read. We encourage you to go through it carefully, as it covers your rights and our responsibilities in detail.
Our primary goal is to deliver the highest quality gaming experience while ensuring the strongest possible protection of your personal data. The 99 XO Privacy Policy has been developed in line with international data protection standards.
99 XO collects your information in several ways. Below is a detailed overview of what we collect and why:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Age Verification & KYC Process |
| Contact Information | Email, Phone Number, Address | Account Management & Support |
| Financial Information | Payment Methods, Transaction History | Secure Payment Processing |
| Gaming Activity | Betting history, game preferences, wins and losses | Service Improvement & Responsible Gaming |
| Technical Information | IP address, device type, browser | Security & Fraud Prevention |
| Login & Session Information | Login time, session duration | Account Security |
Additionally, when you contact our support team, records of those interactions may be retained to help us serve you better in the future. We only collect information that is necessary — nothing more.
99 XO uses the information we collect for the following purposes:
💡 Please Note: If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time from your account settings. This will not affect your access to our core services.
99 XO never sells your personal information. However, certain data may be shared in the limited circumstances outlined below:
⚠️ Important: Outside of the cases mentioned above, 99 XO does not share your information with any advertisers, brokers, or other third parties. This is our firm and non-negotiable policy.
When sharing data with third parties, 99 XO ensures they uphold the same level of privacy protection. We have strict data processing agreements in place with all partners.
99 XO uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. The types of cookies we use:
You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working correctly. A cookie consent notice is shown the first time you visit the site in a new session.
To protect your data, 99 XO employs the highest industry-standard technical and organizational safeguards:
💡 Your Role: To keep your account as secure as possible, you also have a role to play — use a strong password, keep 2FA enabled, and never share your login details with anyone.
In the event of a data breach, 99 XO will notify the relevant authorities within 72 hours as required by law, and inform affected users as promptly as possible.
Under 99 XO's Privacy Policy, you are entitled to the following rights:
You may request to know what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data under certain circumstances.
You can restrict the processing of your data in certain circumstances.
You may request a copy of your data in a portable format.
You can object to your data being used for specific purposes.
To exercise any of these rights, email us at support@99xo.wine. We typically respond within 30 days. If we are legally required to retain certain data, we will let you know.
99 XO strictly does not serve anyone under the age of 18. Our platform is built for adults, and we do not knowingly collect any information from individuals under 18.
If we discover that a minor has registered on our platform, their account will be immediately suspended and all collected data will be permanently deleted.
⚠️ For Parents: If you believe a minor is using 99 XO, please contact us immediately at support@99xo.wine. We will take prompt action.
99 XO works with trusted third-party providers to operate its platform. These include:
99 XO has entered into strict data processing agreements with all third-party partners. They may only use data for specified purposes and within defined limits. Any partner found in breach of these limits will have their agreement terminated immediately.
💡 Please Note: Any third-party advertisements or external links appearing on the 99 XO platform are governed by those sites' own privacy policies. We are not responsible for their practices.
99 XO does not retain your data longer than necessary. However, certain information must be kept for a specified period due to legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations & Audits |
| Transaction Records | 7 years | Financial Regulatory Laws |
| KYC Documents | 5 years | Anti-Money Laundering Laws |
| Gaming Activity Logs | 3 Years | Responsible Gaming Monitoring |
| Support Conversations | 2 Years | Service Improvement |
| Marketing Preferences | Until consent is withdrawn | Respecting Your Preferences |
Once the retention period expires, your data is securely and permanently deleted, or anonymized in a way that makes it impossible to identify you.
99 XO may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:
Continuing to use the platform after any changes indicates your acceptance of the updated policy. If you do not agree with the new policy, you have the option to close your account. We always aim to make changes that benefit you.
💡 Tip: Visit this page periodically and check the "Last Updated" date to stay informed of any changes.
If you have any questions, concerns, or complaints about this Privacy Policy, don't hesitate to reach out. Our data protection team is available 24/7, every day of the week.
We take every complaint seriously and aim to resolve it within 30 days. If we are unable to resolve your issue directly, you may escalate your complaint to the relevant regulatory authority.
💡 Need quick help? Include "Privacy Request" in the email subject line along with your registered user ID. This will help our team resolve your request as quickly as possible.
Your data is fully protected at 99 XO. Register today and enjoy gaming on a platform you can trust.